ek9999 Privacy Policy

1. Introduction and Scope

This Privacy Policy ("Policy") is issued by ek9999 ("the Platform", "we", "us", "our") and applies to all personal data collected from users ("you", "Player") who access or use the ek9999 platform at https://ek9999.ws. This Policy explains the categories of personal data we collect, the purposes for which we process that data, the legal bases on which we rely, how long we retain data, the circumstances in which we may share data with third parties, and the rights you hold in relation to your personal data.

By registering an account on ek9999 or by continuing to use the platform after this Policy has been made available to you, you acknowledge that you have read and understood this Policy. If you do not agree with the way in which ek9999 processes personal data as described here, please discontinue use of the platform and contact [email protected] to close your account.

2. Data Controller

ek9999 is the data controller responsible for the personal data collected through the platform. This means ek9999 determines the purposes and means of processing your personal data. For all data-related queries, corrections, access requests, or erasure requests, you may contact the ek9999 data team at [email protected]. We will acknowledge your request within five (5) business days and respond substantively within thirty (30) days of receipt.

3. Categories of Personal Data Collected

3.1 Identity and Registration Data

When you register a player account with ek9999, we collect your full name, date of birth, and a government-issued identification number (such as your National Identity Card number or passport number). This data is collected for the purpose of verifying your identity and confirming that you meet the platform's minimum age requirement of 21 years.

3.2 Contact Data

We collect your email address, mobile phone number, and general location within Bangladesh (city or district such as Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or Barisal). This data is used to communicate with you about your account, send transactional notifications, and deliver support responses.

3.3 Financial and Payment Data

To process deposits and withdrawals, ek9999 collects references associated with your chosen payment method, which may include bKash wallet numbers, Nagad account references, Rocket account identifiers, Upay credentials, or bank card details where applicable. We do not store full card numbers or full mobile banking PINs. Payment references are used exclusively to process your transactions and to comply with anti-money laundering obligations.

3.4 Technical and Device Data

When you access ek9999, our systems automatically collect certain technical data including your IP address, device type and model, operating system version, browser type and version, time zone, and connection timestamps. This data is used for security monitoring, fraud prevention, platform optimisation, and internal analytics.

3.5 Gaming and Behavioural Data

We maintain records of all betting activity, game sessions, wagers placed, amounts staked and returned, bonus usage, and platform navigation paths associated with your account. This data is used to operate the platform, resolve disputes, detect problem gambling patterns, and improve the overall player experience.

3.6 Communications Data

If you contact ek9999 via email, live chat, or any other support channel, we retain a record of that communication, including the content of messages exchanged. This data is used to resolve your query, maintain service quality, and as an audit trail in the event of a dispute.

4. Legal Bases for Processing

ek9999 processes your personal data on the following legal bases, depending on the specific processing activity in question:

• Performance of a contract: Processing your registration data, managing your account, processing deposits and withdrawals, and settling bets are necessary to deliver the services you have contracted with us to receive.
• Legal obligation: Age verification, identity verification, anti-money laundering checks, and retention of transaction records are required by applicable legal obligations.
• Legitimate interests: Fraud prevention, security monitoring, platform analytics, and abuse detection are carried out in our legitimate interests as a platform operator, provided those interests are not overridden by your fundamental rights.
• Consent: Where we send you promotional communications or deploy non-essential cookies, we rely on your consent. You may withdraw consent at any time by contacting [email protected] or adjusting your browser's cookie settings.

5. How We Use Your Data

ek9999 uses the personal data it collects for the following specific purposes:

• Creating, managing, and maintaining your player account
• Verifying your age and identity in line with our 21+ policy
• Processing deposits, withdrawals, and bonus credits
• Detecting and preventing fraud, money laundering, and other prohibited activities
• Providing customer support and resolving disputes
• Sending transactional notifications (account activity, payment confirmations, security alerts)
• Conducting internal analytics to improve platform performance and game selection
• Monitoring for signs of problem gambling and applying responsible gaming interventions where appropriate
• Complying with applicable legal and regulatory obligations

6. Sharing of Personal Data

ek9999 does not sell your personal data. We may share your personal data with the following categories of third parties, strictly for the purposes listed:

6.1 Payment Service Providers

To process your deposits and withdrawals, we share relevant payment references with your chosen payment service provider (bKash, Nagad, Rocket, Upay, or applicable banking partners). These providers process your transaction data under their own privacy policies and are bound by their applicable regulatory frameworks.

6.2 Game Software Providers

The game software providers who supply casino and sportsbook content to ek9999 — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — may receive technical session data necessary to serve the game to your device. These providers do not receive your full identity or payment data.

6.3 Legal and Regulatory Authorities

ek9999 may disclose personal data to law enforcement agencies, regulatory bodies, or courts where we are required to do so by law, court order, or where we believe disclosure is necessary to protect the rights, property, or safety of ek9999, its players, or the public.

6.4 Service Providers and Processors

We may share personal data with carefully selected third-party service providers who assist us in operating the platform — for example, hosting and infrastructure providers, identity verification services, and analytics vendors. All such providers are contractually bound to process your data only on our instructions and to maintain appropriate security standards.

7. Data Retention

ek9999 retains personal data only for as long as is necessary for the purpose for which it was collected, or as required by applicable law. As a general guide:

• Account registration and identity verification data is retained for the duration of your account and for a minimum period after account closure as required by applicable anti-money laundering regulations.
• Transaction and financial records are retained for a minimum of five (5) years from the date of the transaction.
• Customer support communications are retained for a minimum of two (2) years from the date of the interaction.
• Technical and device log data is retained for a rolling period of twelve (12) months.

After the applicable retention period has expired, your data is securely deleted or anonymised so that it can no longer be attributed to you as an individual.

8. Cookies and Tracking Technologies

ek9999 uses cookies and similar tracking technologies on the platform. Cookies are small text files placed on your device that help us recognise you between sessions, maintain your login state, remember your preferences, and analyse how the platform is used. The categories of cookies we use are as follows:

• Strictly necessary cookies: These are essential for the platform to function and cannot be switched off. They include session cookies that maintain your login state.
• Functional cookies: These remember your preferences, such as your chosen language or default deposit method, to improve your experience on return visits.
• Analytics cookies: These collect aggregated, anonymised data about how players use the platform, helping us identify performance issues and prioritise improvements.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling functional or analytics cookies may affect certain features of the platform but will not prevent you from accessing core services.

9. Your Rights

As a user of the ek9999 platform, you hold the following rights in relation to your personal data. To exercise any of these rights, contact [email protected] with the subject line "Data Rights Request":

• Right of access: You may request a copy of all personal data ek9999 holds about you.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it.
• Right to erasure: You may request deletion of your personal data where there is no overriding legal obligation that requires us to retain it.
• Right to restriction of processing: You may request that we restrict processing of your data in certain circumstances, for example while a dispute is being resolved.
• Right to data portability: Where technically feasible, you may request that we provide your personal data in a structured, machine-readable format.
• Right to object: You may object to processing carried out on the basis of legitimate interests. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

10. Children and Underage Users

The ek9999 platform is strictly for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a user under 21 has registered an account or provided personal data, we will immediately suspend the account, void any associated balances, and delete the personal data in question. If you believe a minor has registered on ek9999, please contact us at [email protected] so that we can investigate and act promptly.

11. Security Measures

ek9999 implements a range of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include TLS/SSL encryption for all data in transit, access controls and role-based permissions for data stored on our systems, regular security assessments of our infrastructure, and employee training on data protection obligations.

While we take these precautions seriously, no system can be guaranteed to be completely secure. In the event of a data breach that is likely to result in a high risk to your rights, we will notify affected users without undue delay in accordance with our obligations under applicable law.

12. Changes to This Privacy Policy

ek9999 may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or platform functionality. When material changes are made, we will display a notice on the platform prior to the change taking effect. The updated Policy will display the revised effective date at the top of the page. Your continued use of the ek9999 platform after the effective date of a revised Policy constitutes your acceptance of the updated terms.

We encourage you to review this Policy periodically. If you have questions about any change, contact our support team at [email protected] before continuing to use the platform.

13. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or to the personal data ek9999 holds about you, please contact the ek9999 support and data team. Our contact email is [email protected]. Support is available around the clock, every day of the week. Please write the email address manually into your email client — it is provided as plain text only and is not a clickable link.